By purchasing a gift card from https://www.biossance.com/ you accept the terms and conditions below:

Sale of Gift Cards

• Sales of Gift Cards (“Gift Cards”) made via the link from https://www.biossance.com ("The Website") is managed by Diggecard ("Diggecard") at Crowthorne House, Nine Mile Ride, Crowthorne, Wokingham RG40 3GE, registered in England and Wales with Company No. 11448044 on behalf of THG Beauty USA LLC (trading as Biossance) (the "Merchant").
• The Merchant Gift Cards may only be purchased via The Website in United States Dollar (USD).
• Gift Cards ordered through The Website will be sent to the email address or mobile phone number stated in the individual order. Dispatch will usually be immediate but could take up to 48 hours after receipt of payment.
• Where possible, the Merchant will try to meet all delivery requirements, but the Merchant shall not be liable for any Loss incurred either directly or indirectly by failure to meet the requested delivery date. 'Loss' in this instance includes any loss of profit, costs, damages, charges, other expenses, consequential losses, and non-financial losses.
• Risk of loss and title for a Gift Card will pass to you upon delivery, and title will pass upon the Merchant’s receipt of payment in full. The Merchant has no liability for lost, stolen, or damaged Gift Cards once risk has passed to you at the time of delivery.
• Refunds will not be given on the purchase of a Gift Card, except in accordance with your statutory rights. Once your payment has been received, your order can only be cancelled by phoning the contact number provided by the Merchant from time to time.
• Diggecard is not directly linked to the Merchant or any of its associated companies and cannot take responsibility for products and services offered by the Merchant. Additionally, the Merchant shall not be responsible for services provided by Diggecard and its associated companies.
• The collection and management of your credit card data is collected, processed, and managed by the Merchant solely to authorize payment. We will treat all your personal information as confidential and we will only use it in accordance with our Privacy Policy.
• The Gift Cards you receive may vary slightly from the images and descriptions shown on The Website.
• The Merchant cannot be held responsible for failure to meet its service obligations when any failure is brought about due to a cause totally beyond its reasonable control, including but not limited to acts of God, trade disputes, governmental intervention, fire, flood, and disruption to computer and IT infrastructure.
• Breach of these terms and conditions by you will entitle Diggecard and/or the Merchant to seek the appropriate legal remedy available for injunction, damages, or otherwise.
• The Merchant reserves the right to amend these terms and conditions from time to time where it considers it reasonable and necessary to do so.
• These terms are governed by the laws of England and Wales. The courts of England and Wales will have non-exclusive jurisdiction in connection with any disputes or claims.

Gift Cards Terms and Conditions

1. Non-Refundable Purchase

• Once purchased, gift cards are non-refundable and cannot be exchanged for cash or other payment methods.
• If an order contains both gift cards and other non-gift card products, customers may request a partial refund only for non-gift card products. Gift cards will not be eligible for refunds.

2. Refund Process When Using a Gift Card for Payment

• If a purchase was made using a combination of a gift card and another payment method (e.g., credit/debit card), any refund requested will first be applied to the gift card balance before refunding the other payment method.
• The refund breakdown will follow this hierarchy:

• The refunded amount will be credited to the original gift card balance first; refunded as account credits to your site account.
• Any remaining eligible refund amount will be credited to the secondary payment method used during the purchase.

3. Example Refund Scenarios

• Scenario 1: A customer purchases items worth $50, paying $30 using a gift card (GC) and $20 via a credit/debit card (AC).
• If a partial refund of $30 is requested, the full amount will be refunded to the gift card.
• If a partial refund of $25 is requested, the full amount will be refunded to the gift card.
• If a full refund of $50 is requested, the first $30 will be refunded to the gift card, and the remaining $20 will be refunded to the credit/debit card.

4. Credit to Account for Gift Card Refunds

• Any refunded amount to a gift card will be credited as account credits linked to the email ID used for the original order.
• Account credits can only be used for future purchases on the platform and cannot be withdrawn or transferred.

The personal data we collect allows us to handle your orders, deliver products and process your payments and refunds (including to ensure secure payment and prevent fraud), and to respond to your queries, refund requests, and complaints.

We collect the following information about you:

• Name
• Email address
• Purchase information
• Delivery address(es)
• Billing address

We collect the information in the following circumstances:

• When you use our website
• When you contact us
• When you buy gift cards
• When you choose to cancel or return an order

It is our duty to protect all personal data gathered and, in order to do this, our teams follow our internal data management policies and handle the data with the greatest level of care and expertise available to us. We only keep your personal data for as long as is necessary for the purpose for which it was collected (subject to any legal requirements). Once it is no longer necessary, we will either delete the data or anonymise it. The use of anonymised data helps us to optimise our customer service.

Sometimes we will share your personal data with trusted third parties. We will do this in the following circumstances:

• To process your order, e.g., with delivery drivers or with third-party payment service providers
• To handle complaints, e.g., with our Customer Services call centre
• To detect any fraudulent activity, or assist law enforcement authorities

When we share information with third parties, we will ensure that:

• We only provide the data they need to perform their specific function
• They only use the data provided as intended
• They have the requisite measures in place to protect your data and delete it once the function has been performed, or delete it when we cease working with them

We use Stripe to process our payments and manage our fraud checking. When processing payments, Stripe also collects information from you. To see what information Stripe collects and how they use it, please visit here: https://stripe.com/gb/privacy

You have the right to ask us what data we hold which concerns you. Such requests are usually free, but we will ask you to submit your query in writing and include the following:

• Full name
• Address
• Email
• Phone number
• The specific details on what you require or are requesting

We will process your request and will either respond within 30 days or contact you to gather more information before we fulfil your request. In the event that we might refuse to fulfil your request (for example, if it is unreasonable), we will give a full explanation as to why.

Please submit your requests through the following channels:

• By post: FAO: The Data Protection Officer, Crowthorne House, Nine Mile Ride, Crowthorne, Wokingham RG40 3GE
• By email: dataprotection@diggecard.com

We may change this Privacy Policy from time to time as we develop and update our offering across our stores, websites, and applications in order to improve our services, and we will bring such changes to your attention.