RETURNS POLICY

Register Your Return

Click here to start your return with our return partner, ZigZag.

You will be subjected to ZigZag’s T&C’s and Privacy Policy.

2. Post Your Return

Proceed through to the portal and you’ll be given the option to choose a carrier to fulfil your return.

If posting, remember to ask for a receipt for proof of postage.

3. We'll Do The Rest

Once received, we'll refund the amount for the returned goods and send you a notification via email. This can take 3-5 working days from the date we receive the return.

Returns Policy FAQs

What is your returns policy?

We have extended our returns window to accommodate gifting for the Holidays! Purchases made after November 1st, 2024 can be returned through January 31, 2025. Starting 1/1/2025, our 30 day return policy will be back in place.

If you are not completely satisfied with your Biossance purchase, you are able to return it for a refund as long as your purchase falls within the extended returns window (above). We are unable to accommodate exchanges at this time. Please note, e-gift cards, gift sets and accessories are final sale and not returnable.

If you receive a damaged, faulty or incorrect item, please contact our customer service team through My Account who will resolve this for you on a case-by-case basis. Please make sure you have photographic or video evidence to help us process your claim as quickly as possible.

How do I start a return?

Click here to start a return.

Can I return a product if I no longer want it?

We want all of our customers to enjoy their products, so if you’re not happy with your order you can send it back to us. We accept returns for all orders, except for accessories and sets which are final sale. If you receive a damaged, faulty, or incorrect item Click here to start your return.

What happens once my item is returned?

Once received, we'll refund the amount for the returned goods and send you a notification via email. This can take 3-5 working days from the date we receive the return.

When will I receive my refund?

Your refund should be returned to your account within 5 working days and we’ll send you an email to let you know it's on its way! If you don't receive your refund and it's been 10 working days since you received our email, then you'll need to contact our Customer Service team through your account.